Frequently Asked Questions

You can book a car through several ways:

• Online: Use our website booking form -- fill in your pickup location, destination, date, and time.
• WhatsApp: Message us at +86 132 1234 5678. We typically respond within 60 minutes during business hours.
• Email: Send your booking request to hello@cantonride.com

We recommend booking at least 48 hours in advance, especially during Canton Fair season.

We recommend the following booking windows:

• Regular season: At least 24 hours in advance
• Canton Fair season: At least 3-5 days in advance
• Large groups (15+ passengers): At least 1 week in advance

Last-minute bookings are possible but subject to vehicle availability.

Please provide the following information:

• Pickup date and time
• Pickup location (hotel name, address, or airport terminal)
• Drop-off location
• Number of passengers
• Amount of luggage
• Your contact information (phone/WhatsApp)
• Flight number (for airport pickups)

Yes, you will receive a confirmation via email and/or WhatsApp within 2 hours of booking. The confirmation includes:

• Booking reference number
• Driver's name and phone number
• Vehicle type and license plate
• Pickup time and location
• Total price

We accept multiple payment methods for your convenience:

• Cash: Chinese Yuan (CNY) -- pay the driver directly
• Credit/Debit Card: Visa, Mastercard (online payment)
• PayPal: For international customers
• WeChat Pay: Scan to pay
• Alipay: Scan to pay
• Bank Transfer: For corporate clients

We offer flexible payment options:

• Pay after service: Most customers pay the driver in cash after the trip is completed.
• Pay online in advance: You can pay via credit card or PayPal when booking. This guarantees your reservation.
• Corporate accounts: Monthly invoicing available for business clients with regular bookings.

For most bookings, no deposit is required. However, we may request a deposit in these situations:

• Large group bookings (multiple vehicles)
• Full-day or multi-day charters
• Peak season bookings (Canton Fair)

The deposit is typically 30% of the total fare and is fully refundable if you cancel within our cancellation policy.

No, we believe in transparent pricing. The quoted price includes:

• Vehicle and driver
• Fuel costs
• Tolls (for most routes)
• Parking fees at airports and hotels
• Waiting time (up to 60 minutes for airport pickups)

Additional charges may apply for: extended waiting time beyond the free allowance, additional stops not in the original booking, or late-night surcharge (midnight to 6 AM).

Yes, we provide receipts and invoices for all bookings:

• Email receipt: Automatically sent after your trip
• Printed receipt: Available from the driver upon request
• Official invoice (Fapiao): Available for business expenses -- please request in advance

Our cancellation policy is designed to be fair and flexible:

• 48+ hours before pickup: Full refund, no cancellation fee
• 24-48 hours before pickup: 50% cancellation fee
• Less than 24 hours: No refund (or full charge if not prepaid)
• No-show: Full charge

To cancel or modify your booking:

• WhatsApp: Message us with your booking reference number
• Email: Send your request to hello@cantonride.com
• Phone: Call us at +86 132 1234 5678

Please include your booking reference number and the changes you'd like to make. We'll confirm the modification within 1 hour.

Yes, you can modify your booking details:

• Time change: Free if notified 4+ hours in advance
• Location change: Free if within the same city area; additional charges may apply for significant route changes
• Vehicle upgrade: Subject to availability; price difference applies

Don't worry -- we monitor all flight arrivals! For airport pickups:

• We track your flight in real-time and adjust pickup time automatically
• Your driver will wait up to 60 minutes after your flight lands at no extra charge
• If the delay is longer than 60 minutes, please contact us to confirm
• There is no cancellation fee if your flight is cancelled -- just let us know

Yes, all our drivers have basic to intermediate English skills -- enough to communicate pickup details, destinations, and handle common requests. For complex business meetings or factory visits, we can arrange drivers with advanced English or provide a bilingual assistant (additional fee may apply).

We offer a range of vehicles to suit different needs:

• Economy Sedan (1-3 passengers): Toyota Camry or similar
• Business Sedan (1-3 passengers): Mercedes E-Class, BMW 5 Series
• Executive Sedan (1-3 passengers): Mercedes S-Class, BMW 7 Series
• Standard MPV (4-6 passengers): Buick GL8
• Premium MPV (4-6 passengers): Mercedes V-Class
• SUV (4-6 passengers): Mercedes GLS, BMW X5
• Minibus (7-14 passengers): Various options
• Coach (15-55 passengers): Various options

WiFi is available in our Business, Executive, and Premium vehicles at no extra charge. For Economy vehicles, WiFi can be added upon request. All vehicles have phone charging cables (Lightning, USB-C, and Micro USB) available.

Yes, child seats are available upon request at no additional charge. Please specify when booking:

• Infant seat (0-12 months)
• Toddler seat (1-4 years)
• Booster seat (4-8 years)

Request at least 24 hours in advance to ensure availability.

Luggage capacity varies by vehicle:

• Sedan: 2-3 large suitcases + carry-ons
• MPV/SUV: 4-6 large suitcases + carry-ons
• Minibus: 10+ large suitcases

If you have excessive luggage (e.g., trade fair samples), please mention this when booking so we can arrange an appropriate vehicle.

All our vehicles are non-smoking. If you need a smoking break during a long trip, please let your driver know and they will stop at a suitable location.

Finding your driver is easy:

• Your driver will wait in the arrivals hall holding a sign with your name
• You'll receive the driver's photo and phone number before your flight
• The driver will send you a WhatsApp message when they arrive
• If you can't find each other, simply call or message the driver

For Guangzhou Baiyun Airport, drivers typically wait near Exit A or B of the arrivals hall (we'll confirm the exact location in your booking confirmation).

We track all incoming flights, so your driver will adjust accordingly:

• Early arrival: The driver may need a few extra minutes to arrive -- please wait in the arrivals hall
• Late arrival: The driver will wait. We include 60 minutes of free waiting time for all airport pickups
• Significant delay (2+ hours): We'll contact you to reconfirm the pickup

Travel times from Guangzhou Baiyun Airport (CAN):

• Tianhe District (CBD): 40-60 minutes
• Canton Fair Complex (Pazhou): 50-70 minutes
• Yuexiu District: 35-50 minutes
• Guangzhou East Railway Station: 35-45 minutes

Times vary depending on traffic. Rush hour (8-10 AM, 5-8 PM) can add 20-30 minutes.

Yes, we provide pickup and drop-off services for multiple airports in the Pearl River Delta region:

• Guangzhou Baiyun Airport (CAN)
• Shenzhen Bao'an Airport (SZX) -- approximately 1.5-2 hours from Guangzhou
• Hong Kong International Airport (HKG) -- approximately 2.5-3 hours from Guangzhou
• Zhuhai Airport (ZUH) -- approximately 2 hours from Guangzhou

Yes, your driver will assist with loading and unloading luggage. If you have an unusually large amount of luggage (e.g., trade show samples, equipment), please let us know when booking so we can ensure there's enough space in the vehicle.